If you did not receive a download link for the product you purchased, you may access the download page by clicking here
Or if you need any kind of support from the seller, please open a technical support ticket here
You can contact us anytime through our support desk here
or by calling us toll free at: 1-302-404-2568 between the hours of 8am to 12pm and 4pm to 8pm Monday to Friday. Please note that due to the unreliability of email deliverability, we cannot receive support requests by email.
We make every effort to reply to support tickets within 24hrs Monday – Friday (excluding holidays), however in periods of high demand, if may take a little longer to receive a response.
You can help to ensure a speedy reply by including the following information with your request:
(a) Your first and last name.
(b) Your email address.
(c) A copy of your receipt and order ID number.
(d) The reason for requesting a refund or cancellation.
Please note that when you purchase Click Build Collect through the BuyGoods network,
the name that will appear on your credit card statement is: BuyGoods.com 1-302-404-2568
When you purchase Click Build Collect though our site, the payment will not be charged to your credit card for 5 days.
This allows you up to 5 days to review the products or services you have purchased through BuyGoods.com before your credit card is actually charged.
This ensures that you will have plenty of time to be sure you are happy with your purchase before you are charged.
If you are not happy for any reason, you have up to 5 days to let us know you wish to cancel your order and you will not be charged.
Please note that if you decide to cancel or refund your purchase, all logins and memberships will be deactivated and any products downloaded should be deleted from your computer.
If you would like to cancel your purchase or to submit a refund request, please use the Order Lookup form and click the refund link; or alternatively you can send your refund request to us by clicking here
Please allow up to 48hrs for our customer support team to process your refund or cancellation request. Our support team will contact you to confirm that your refund has been processed or to ask for additional information if needed.
All refunds will be issued in the form of payment in which they are made.
Please allow 7-10 days for processing and for the refund to be credited to your account.
If you have any questions or concerns we are happy to assist you through our support desk